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Member Account Frequently Asked Questions

Only TBH Members are eligible to have an account on bethhatfiloh.org.  This personalized account will keep track of your personal information, provide you with account and billing information, and give you the ability to manage your profile.

FAQ Topics

New accounts
Login to an existing account
Household accounts 
Membership directory
Information security 
How do I change my password?
I want to hide my profile from the member directory.
How do I change the email address I use to sign in?
Where can I see what my balance is?
How do I make a payment?
How do I set-up recurring payments?
How do I update my yahrzeits?

New accounts

Only TBH members have access to online accounts. If you are a new member, or a current member having issues with access to your existing account, please contact the TBH office at tbh@bethhatfiloh.org for access. New accounts must be activated by an administrator. 


Login to an existing account

Click on the "My Account" tab on the top navigation bar. You can access all your account information here, including: 

Billing transactions
Profile (including password change)
Subscriptions to mailing lists
Family
Yahrzeit
You also have the option of logging on with your Facebook or Google+ account.


Household accounts: Do my spouse and I each have our own account?

Each person in a family has a separate login and password. One person in the family must be designated as the primary contact on the account, but both adults may be given full access permissions to the account. If you need help with setting up your login, changing the people on your account, or changing the primary contact or access permissions, please contact tbh@bethhatfiloh.org.


Membership directory

Only Temple Beth Hatfiloh Members can view your information on the Membership Directory. You are able to control what information is viewable by going to your account and changing your settings. Click here for a resource page on updating your profile information.


Information security

All information entered on your website account and the payment page is sent over an SSL encrypted connection.  (When you submit a payment, make sure that the address begins with https://, and that you see the padlock icon in your browser's address bar.)  No payment information is stored on servers owned by ShulCloud or Temple Beth Hatfiloh.  If you choose for convenience to save your payment information, it is stored only by our payment processing company (PayPal).

 


How do I change my password?
 - Sign in.
 - Under ‘My Account’ click on ‘My Profile.’
 - Type a password in the ‘Login Password’ and ‘Confirm Password’ fields. Passwords should be at least 8 characters long and contain a combination of upper and lower case letters and at least one number and special character.
 - Click ‘Save Changes to Person’ at the bottom of the screen.


I want to hide my profile from the member directory.
To hide your profile after the Directory is available on the website:
- Go to Members/Directory.
- Click “Edit Directory” on your profile.
- Under “Change Directory Listing” select “No, Hide my account from the directory” by the “Show Account” option.
- Click Save Changes at the bottom of the page.
- You may also choose individual pieces of information to show/hide.


How do I change the email address I use to sign in?
 - Sign in.
 - Under ‘My Account’ click on ‘My Profile.’
 - Type in a new email address in the ‘Login Email’ field.
 -  Click ‘Save Changes to Person’ at the bottom of the screen.


 How do I see what my balance is?
 - Sign in.
 - Under ‘My Account’ click on ‘My Transactions.’
 - The top section is ‘Balance Today’. That includes any open charges.
 - More information on your balance is available in the next section down, ‘Open Types’


 How do I make a payment?
 - Sign in.
 - Under ‘My Account’ click on ‘My Transactions.’
 - The top section is ‘Balance Today’. That includes any open charges.
 - More information on your balance is available in the next section down, ‘Open Types’
 - Under either category, click ‘Submit a Payment.’ You will be redirected to a new payment screen.
 - If you are paying off a pledge/existing charge, select that you are paying ‘for account balance.’ If you are creating a new donation or payment, select that payment is ‘a donation.’ 
 - Write in your desired amount, and select when the amount will be paid. For immediate payment, select ‘Once Now’.
 - Add any notes. These can help TBH process your payment accurately.
 - Click ‘Continue to Payment’. You will be redirected to Paypal to enter your payment information and complete your payment.


 How do I set up recurring payment?
 - Sign in.
 - Under ‘My Account’ click on ‘My Transactions.’
 - The top section is ‘Balance Today’. That includes any open charges.
 - More information on your balance is available in the next section down, ‘Open Types’
 - Under either category, click ‘Submit a Payment.’ You will be redirected to a new payment screen.
 - If you are paying off a pledge/existing charge, select that you are paying ‘for account balance.’ If you are creating a new donation or payment, select that payment is ‘a donation.’ 
 - Write in/verify your desired amount. Note that this is the total amount that will be broken into installments, not a monthly or recurring amount.
 - Under the 'Pay this amount' section, choose the number of installments.
 - Add any notes. These can help TBH process your payment accurately.
 - Click ‘Continue to Payment’. You will be redirected to Paypal.
 - In order to set up recurring payments through Paypal, you will be required to have or set up an account so that they can store your information securely.


 How do I add/edit a Yahrzeit?
 - Sign in.
 - Under ‘My Account’ click on ‘My Yahrtzeits.’
 - You will have the option to either 'Add Yahrtzeit', or next to your existing Yahrtzeits, 'Edit.' 
 - Inside each Yahrtzeit listing, there are two tabs: 'Info' and 'Mourners.' Make sure to fill out both.

Fri, December 4 2020 18 Kislev 5781